Partially Degraded Service

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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Degraded Performance
90 days ago
99.95 % uptime
Today
Salesforce Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.67 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
99.2 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.99 % uptime
Today
Concur ? Operational
90 days ago
99.75 % uptime
Today
Fleet Tracking ? Operational
90 days ago
95.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024
IM-333 Configurator not loading in Salesforce or on websites (tuffshed.com, 888tuffshed.com)
Resolved - This incident has been resolved. Contact IT Support if you continue to have issues.
May 17, 13:40 MDT
Monitoring - Testing indicates the configurator is now loading as expected, we will continue to monitor.
May 17, 07:04 MDT
Update - We're continuing to investigate this issue with KBMax. If you're experiencing problems loading the configurator, please try disconnecting from wifi and running from your hot spot.
May 16, 14:47 MDT
Update - The configurator is not loading in Salesforce, on tuffshed.com, or 888tuffshed.com. This is due to an outage within KBMax/Epicor. Their team is aware of the issue and are investigating.
May 16, 13:58 MDT
Investigating - Some users are seeing an error in Salesforce when trying to access the configurator. We're investigating this now.
May 16, 13:13 MDT
May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
IM-332 Document packets are not generating
Resolved - This incident is resolved. Conga recommends clearing your internet browser cache to ensure the fix is implemented. If you continue to have issues after clearing your cache, please contact IT Support.
May 10, 09:01 MDT
Monitoring - Conga implemented a partial fix and documents are being generated. Users may still see documents get stuck during the process. If this occurs, please wait a few minutes and then try to generate again.
May 9, 08:25 MDT
Identified - Conga’s Team identified the issue and are working towards a a resolution.
May 8, 17:03 MDT
Update - Conga is continuing to investigate this issue.
May 8, 14:04 MDT
Investigating - Document packet generations are stuck on queuing. Conga is aware of the issue and investigating.
May 8, 11:04 MDT
May 9, 2024
May 8, 2024
IM-330 Home Depot POs not being sent to Salesforce
Resolved - The Home Depot has resolved the issue causing POs not to sync to Salesforce and new POs are appearing as expected.
May 8, 07:11 MDT
Monitoring - A fix has been implemented and POs are starting to show in Salesforce. The system is working through the backlog and we will update once this is complete.
May 7, 10:23 MDT
Investigating - Home Depot POs are not being sent to Salesforce. We’ve contacted Home Depot to investigate.
May 6, 15:38 MDT
IM-331 Dialpad showing intermittent "Error 429 errors"
Resolved - Dialpad has resolved the issue causing the "Error 429 too many requests" message.
May 8, 07:07 MDT
Investigating - Dialpad is aware of an issue where users are seeing an "Error 429 too many requests" message. They are investigating this now.
May 7, 15:24 MDT
May 7, 2024
May 6, 2024
IM-329 Expense and mileage options missing in Concur
Resolved - This incident is resolved. Let IT Support know if you have further issues.
May 6, 09:13 MDT
Update - Concur is continuing to investigate this issue. We will provide an update as soon as we know more.
May 3, 09:06 MDT
Investigating - We're receiving reports that expense and mileage options are missing in Concur. We've reached out to their team to investigate.
May 2, 14:09 MDT
May 5, 2024

No incidents reported.

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