IM-379 Some customers unable to text Dialpad numbers

Incident Report for Tuff Shed

Resolved

This incident is resolved. Please contact IT Support if you have further issues.

Posted Jan 15, 2025 - 13:05 MST

Monitoring

Dialpad's technical team has implemented a fix for this issue. We will work with users to validate the changes. Please let IT Support know if you continue to hear of customers experiencing issues while trying to text our Dialpad numbers.

Posted Jan 13, 2025 - 10:06 MST

Investigating

Some customers are receiving an error while attempting to text a Dialpad number. They receive an automatic reply indicating they are trying to text a land line. This appears to be linked to Verizon and Xfinity Customers. We’ve raised a support ticket to Dialpad’s Team.

Posted Jan 08, 2025 - 15:50 MST

This incident affected: Dialpad (Phone System).