All Systems Operational

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Building trust through transparency

Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.97 % uptime
Today
tuffshed.com ? Operational
90 days ago
99.98 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
99.92 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.95 % uptime
Today
Salesforce Platform Operational
90 days ago
99.99 % uptime
Today
Salesforce CRM Operational
90 days ago
99.99 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
99.96 % uptime
Today
Document Services Operational
90 days ago
99.72 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.97 % uptime
Today
Business Intelligence Operational
90 days ago
99.39 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
99.33 % uptime
Today
Tableau Operational
90 days ago
99.44 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
99.97 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
RingCentral (Phone System) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 13, 2022

No incidents reported today.

Aug 12, 2022
IM-212 Unable to log into Service Connect
Resolved - We have been monitoring Service Connect and it appears to be functioning properly after the last fix. If you do have issues logging into Service Connect, please open a ticket with the support desk.
Aug 12, 09:42 MDT
Monitoring - We have deployed another fix and Service Connect is allowing logins again. We will be monitoring this closely, please log a support ticket if you run into any issues logging into Service Connect.
Aug 10, 18:52 MDT
Investigating - We are receiving reports that Service Connect is not functioning correctly again and are investigating the issue.
Aug 10, 15:16 MDT
Monitoring - The fix deployed earlier today was hitting server limits. We've significantly increased our capacity users should be able to log into Service Connect again. Please continue to reach out via support tickets if you continue to experience this issue.
Aug 10, 13:12 MDT
Investigating - We have received reports of a new error with Service Connect and are investigating this issue.
Aug 10, 13:01 MDT
Monitoring - We have deployed a fix, and Service Connect is now allowing logins. We are going to monitor this closely, please log a support ticket if you run into any issues logging into Service Connect.
Aug 10, 11:37 MDT
Investigating - We are investigating an issue with Service Connect that is blocking the ability to log in.
Aug 10, 10:22 MDT
Aug 11, 2022

No incidents reported.

Aug 10, 2022
Aug 9, 2022
IM-211 Unable to login to Service Connect
Resolved - We received several reports regarding the inability to log into Service Connect. We have resolved this issue, however, if you continue to experience this issue, please use the Ticketing System to notify us.
Aug 9, 11:45 MDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
IM-210 Tableau reporting failed to update overnight
Resolved - The Customer Pipeline data has been refreshed and all reporting is now updated in Tableau.
Aug 4, 14:31 MDT
Update - Sales and Revenue data has been updated in Tableau and is now available. We are continuing to work on the issue for Customer Pipeline data and will provide an update when that is also available.
Aug 4, 13:09 MDT
Identified - Sales, Revenue, and Customer Pipeline reporting in Tableau failed to run last night which is causing inaccurate numbers across all reports. We've restarted the job but in the meantime users should refer to BOBJ for Sales and Revenue reporting.
Aug 4, 10:54 MDT
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

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