Update - Our team is continuing to work with KBMax/Epicor to resolve this as quickly as possible.
Sep 10, 2024 - 11:52 MDT
Sep 10, 2024 - 11:52 MDT
Update - Our team is continuing to work with KBMax/Epicor to resolve this as quickly as possible.
Sep 09, 2024 - 10:53 MDT
Sep 09, 2024 - 10:53 MDT
Update - KBMax/Epicor is continuing to investigate this issue. If you are prompted with a login screen within the configurator, try refreshing your browser and configure again.
Sep 07, 2024 - 14:12 MDT
Sep 07, 2024 - 14:12 MDT
Update - We’ve identified the issue is occurring within KBMax. We’ve escalated this with their technical team as a top priority.
Sep 07, 2024 - 11:33 MDT
Sep 07, 2024 - 11:33 MDT
Investigating - We're investigating reports of users being kicked out of the configurator while trying to build a quote through Service Connect.
Sep 07, 2024 - 10:20 MDT
Sep 07, 2024 - 10:20 MDT
Monitoring - The vendor has addressed the issue. IT continues to monitor.
Sep 10, 2024 - 10:07 MDT
Sep 10, 2024 - 10:07 MDT
Investigating - Users are experiencing intermittent timeout errors in Salesforce after trying to save a quote. We've escalated this to Salesforce as a top priority.
Sep 09, 2024 - 15:10 MDT
Sep 09, 2024 - 15:10 MDT
About This Site
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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.
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Office/Collaboration Tools
Operational
Email (Outlook/Webmail)
Operational
SharePoint
Operational
Teams
Operational
Office 365
Operational
Websites
Partial Outage
tuffshed.com
?
Operational
888tuffshed.com / Service Connect
?
Partial Outage
Installer Schedule Board
Operational
Salesforce
Degraded Performance
Salesforce Platform
Degraded Performance
Salesforce CRM
Operational
CPQ
Operational
Order Management
Operational
Document Services
Operational
Field Services
Operational
Payment Services (Chargent)
Operational
JD Edwards
Operational
Business Intelligence
Operational
Business Objects (BOBJ)
Operational
Tableau
Operational
KBMax (Product Configurator)
Degraded Performance
Dayforce (HR System)
Operational
Spiff (Commissions)
Operational
Site Network Connectivity
Operational
IT Support Tools
Operational
Jira
Operational
Confluence
Operational
IT Support Portal
Operational
Dialpad (Phone System)
Operational
Concur
?
Operational
Fleet Tracking
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.