All Systems Operational

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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.84 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
98.92 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.77 % uptime
Today
Business Intelligence Operational
90 days ago
99.99 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
99.99 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
93.76 % uptime
Today
Dayforce (HR System) Operational
90 days ago
99.99 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.95 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 13, 2025
BOBJ is Down
Resolved - The issue has been resolved. BOBJ is operational.
Jun 13, 07:15 MDT
Investigating - BOBJ is not available at the moment. The Digital Team is investigating.
Jun 13, 07:05 MDT
Jun 12, 2025
IM-413: Dialpad Outage
Postmortem - Read details
Jun 12, 16:04 MDT
Resolved - The incident has been resolved. If you are experiencing difficulties with Dialpad, please contact Support.
Jun 12, 16:01 MDT
Monitoring - The vendor has released a fix, restoring service. Users, however, may still experience intermittent issues. The Digital Team will monitor and provide further updates.
Jun 12, 14:56 MDT
Identified - The vendor has identified the issue and is working to resolve it.
Jun 12, 13:06 MDT
Investigating - The vendor is reporting an active outage affecting Dialpad users, who may experience difficulty making and receiving calls. Dialpad is investigating the issue.
Jun 12, 12:28 MDT
Jun 11, 2025
IM-412: Salesforce issue impacting Quotes
Postmortem - Read details
Jun 11, 16:19 MDT
Resolved - The issue has been resolved.
Jun 11, 16:18 MDT
Update - Most users are now experiencing improved performance. However, some may still encounter a $0 total in Quote Line items.
To resolve this issue, please recalculate the Quote.

The Digital Team is actively monitoring will provide further updates as needed.
Jun 11, 08:35 MDT
Monitoring - Salesforce implemented a fix. Users may see improved performance of Quotes, Quote Lines and Reporting. The Digital Team is monitoring.
Jun 11, 07:17 MDT
Update - Salesforce continues work to resolve the issue.
Jun 10, 15:44 MDT
Identified - Salesforce has identified the issue and is working toward a resolution.
Jun 10, 13:20 MDT
Update - In addition to impacting Quotes, the issue is affecting Quote Lines and Sales Reports. Salesforce is aware of the issue and continues its investigation.
Jun 10, 11:34 MDT
Investigating - Users are reporting an error processing Salesforce Quotes. The vendor is investigating the issue.
Jun 10, 09:26 MDT
Jun 10, 2025
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
IM-411 - June Retail Promo not applying discounting in configurator
Resolved - We have confirmed with several users in the field that the issue is resolved and the promo appearing correctly.
Jun 2, 11:56 MDT
Monitoring - We have identified the cause of the retail promo not applying and have implemented a fix. We will be monitoring for resolution.
Jun 2, 10:44 MDT
Investigating - We are investigating reports that the June retail promo for retail is not applying the correct discounting in the configurator.
Jun 2, 06:46 MDT
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

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