All Systems Operational

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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.95 % uptime
Today
Business Intelligence Operational
90 days ago
99.09 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
98.18 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
99.69 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
98.41 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 21, 2025

No incidents reported today.

Jan 20, 2025
IM-373 Syncing between Salesforce and JDE is delayed
Resolved - The team has deployed a fix for the issues causing slow synchronization between JDE and Salesforce and we have monitored for the last week. The fix appears to have been successful as synchronization times have returned to normal. Please open an IT ticket if you see any additional synchronization issues taking longer than 2 hours to resolve.
Jan 20, 11:24 MST
Monitoring - Synchronization between JDE and Salesforce is currently occurring within expected timelines. We continue to work on a small number of orders that have not synchronized the installation date from Salesforce to JDE and are showing a 12/31/2041 promise date.
We will continue to monitor the other systems involved for performance problems.
Dec 13, 10:41 MST
Identified - We have identified a possible cause for this issue and are implementing a fix.
We have also identified that some scheduled orders in Salesforce may show a requested date of 12/31/2040 instead of the correct scheduled date. We are implementing a fix for this problem.
Dec 7, 08:00 MST
Update - Our team is continuing to investigate this issue.
Dec 4, 12:29 MST
Update - Our team is continuing to investigate syncing delays between Salesforce and JDE.
Nov 25, 11:58 MST
Update - Our team is continuing to investigate syncing delays between Salesforce and JDE.
Nov 22, 16:18 MST
Update - Our team is continuing to investigate syncing delays between Salesforce and JDE.
Nov 18, 11:36 MST
Investigating - We’re investigating an issue involving syncing issues between Salesforce and JDE. This is causing delays with JDE Orders showing in Salesforce and Scheduled Orders showing in JDE.
Nov 13, 15:09 MST
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025
IM-379 Some customers unable to text Dialpad numbers
Resolved - This incident is resolved. Please contact IT Support if you have further issues.
Jan 15, 13:05 MST
Monitoring - Dialpad's technical team has implemented a fix for this issue. We will work with users to validate the changes. Please let IT Support know if you continue to hear of customers experiencing issues while trying to text our Dialpad numbers.
Jan 13, 10:06 MST
Investigating - Some customers are receiving an error while attempting to text a Dialpad number. They receive an automatic reply indicating they are trying to text a land line. This appears to be linked to Verizon and Xfinity Customers. We’ve raised a support ticket to Dialpad’s Team.
Jan 8, 15:50 MST
Jan 14, 2025

No incidents reported.

Jan 13, 2025
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
Jan 7, 2025

No incidents reported.

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