Monitoring - We've implemented a fix and can see increased success with orders processing. We will continue to monitor the results.
Mar 06, 2024 - 14:34 MST
Identified - The issue has been identified and we're working on a fix. In the meantime, some orders may continue to error out while processing.
Mar 06, 2024 - 12:13 MST
Investigating - We are seeing intermittent issues while trying to process orders on websites and within Salesforce. Users may see the error message "AsyncApexExecution Limit exceeded error" when attempting to process an order. Our team is investigating this now.
Mar 06, 2024 - 10:11 MST

About This Site

Building trust through transparency


Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Office/Collaboration Tools Operational
90 days ago
99.81 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
99.27 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.99 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.96 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.99 % uptime
Today
Concur ? Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 16, 2024
Resolved - We've identified the issue and implemented a fix. We can confirm display sheds are now appearing correctly on 888tuffshed.com.
Apr 16, 14:22 MDT
Investigating - Display sheds are not appearing when searching via zip code on 888tuffshed.com. We're looking into this now.
Apr 12, 08:25 MDT
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Resolved - This incident is resolved. Please contact IT Support if you have further issues.
Apr 13, 15:28 MDT
Monitoring - Dialpad has implemented a fix and will be monitoring the results. Please reach out to IT Support if you continue to have issues.
Apr 13, 13:17 MDT
Investigating - Dialpad desk phones are not receiving phone calls. Dialpad’s team is investigating the issue. In the meantime, users can still receive and make calls on mobile devices and computers.
Apr 13, 09:35 MDT
Apr 12, 2024
Apr 11, 2024
Resolved - This incident is resolved. Please contact IT Support if you have further issues.
Apr 11, 08:42 MDT
Monitoring - We've implemented a fix and are monitoring the results. Users will need to regenerate the Builders Helper by relaunching the configurator, saving, and waiting 2-3 minutes for the document to generate. Reach out to IT Support if the issue persists.
Apr 8, 16:42 MDT
Identified - KBMax/Epicor identified the issue and are working on a resolution. We will update as soon as this is complete.
Apr 8, 15:30 MDT
Update - We’re continuing to work with KBMax/Epicor resolve this issue.
Apr 7, 14:10 MDT
Investigating - We’re investigating an issue with Builders Helpers not showing the interior view of buildings. Users may see an image of the roof in its place.
Apr 6, 11:59 MDT
Apr 10, 2024
Resolved - This incident is resolved. Please contact IT Support if you have further issues.
Apr 10, 13:02 MDT
Identified - We've identified the issue and restarted the job for this report. We'll update once this is complete and verified the data has imported.
Apr 10, 12:02 MDT
Investigating - We’re investigating an issue regarding the Summary Production Report in BOBJ not showing any data.
Apr 10, 08:14 MDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Apr 7, 2024
Apr 6, 2024
Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.