Update - We have been working with Finance to prepare Concur for the move to Single Sign-on. We made an update this afternoon which changed the username for some users from their email address to their employeeID@tuffshed.com (ie. 99999@tuffshed.com). If you try to login with your email and it says it is invalid, please try again with your Employee ID instead. Your password and two factor authentication process has not changed.
Nov 21, 2023 - 15:55 MST
Update - We are working to enable Single Sign-On for all Team Members to alleviate the issue of signing into Concur with an authenticator app. In the interim, all users must update their password and enable two-factor authentication before they can access their Concur account. If you have questions regarding this process, please contact IT Support.
Nov 15, 2023 - 08:41 MST
Identified - We've spoken with Concur and have identified the process to sign into their website for users who have Tuff Shed mobile phones. These instructions will be sent in a separate communication. For users who don't have a Tuff Shed issued phone, we are continuing to develop a solution to log into Concur.
Oct 20, 2023 - 14:22 MDT
Investigating - Concur is prompting users to sign in using additional MFA credentials. Microsoft Authenticator will not work for this site and users should not setup additional login processes. For now, users should avoid signing into Concur until we can determine the changes made.
Oct 20, 2023 - 09:54 MDT
Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.
Resolved -
This incident is resolved. Please contact IT support if you have further issues.
Nov 27, 08:58 MST
Monitoring -
A fix has been implemented for BOBJ, and we are going to monitor the system over the weekend to ensure the issue is resolved. BOBJ is available for use now.
Nov 24, 17:27 MST
Update -
Our team is continuing to investigate this issue.
Nov 24, 11:05 MST
Investigating -
Users are unable to access BOBJ and are reporting a 503 gateway error when trying to login. Our team is investigating this.
Nov 24, 08:26 MST