All Systems Operational

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Building trust through transparency

Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.99 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.98 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.98 % uptime
Today
Business Intelligence Operational
90 days ago
99.99 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
99.98 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
99.94 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
RingCentral (Phone System) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
IM-246 Configurator in Salesforce will not load
Resolved - This incident is now resolved. Please reach out to IT Support if you continue to have issues.
Mar 17, 14:33 MDT
Monitoring - A fix has been implemented and we're monitoring the results. Users should be able to access the configurator through Salesforce. If you continue to have issues, please submit a ticket to IT support.
Mar 17, 11:54 MDT
Update - Our team is continuing to investigate this issue with KBMmax/Epicor's technical team.
Mar 17, 10:53 MDT
Update - We're continuing to work closely with KBMax/Epicor to investigate this issue.
Mar 17, 08:49 MDT
Investigating - The configurator in Salesforce will not load, we are investigating this now. Configurators on tuffshed.com and 888tuffshed.com are continuing to work as expected.
Mar 17, 07:59 MDT
Mar 16, 2023
IM-242 BOBJ reports are not completing
Resolved - This incident has been resolved.
Mar 16, 09:14 MDT
Monitoring - We have increased the resources available to the BOBJ servers and are seeing reports complete now. Please try to pull the reports you need and we are monitoring the system.
Feb 15, 12:47 MST
Update - We have increased the resources available to the BOBJ servers and are seeing reports complete now. Please try to pull the reports you need and we are monitoring the system.
Feb 15, 12:40 MST
Update - We're continuing to investigate this issue.
Feb 15, 11:16 MST
Identified - The team will be doing an update to BOBJ at 9:40am mountain. During this time BOBJ will be completely unavailable for all users. We will update once the system is brought back online.
Feb 15, 09:30 MST
Investigating - BOBJ reports are not completing so users are unable to pull data. Our team is investigating this issue now.
Feb 15, 09:16 MST
IM-245 Sales reports in Tableau did not run
Resolved - The sales reports have finished running and are now correct in Tableau.
Mar 16, 08:43 MDT
Identified - Sales Reports did not run in Tableau. We’ve restarted the job and will update once it’s complete.
Mar 16, 08:02 MDT
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

Mar 7, 2023

No incidents reported.

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