IM-485 Opportunity Showing Incorrect Status
Monitoring - A fix has been implemented and we are monitoring the results. Thanks again for your patience.
Oct 13, 2026 - 13:03 MDT
Investigating - We are currently investigating an issue where key sales are not showing the correct status despite taking purchase.
Oct 12, 2026 - 14:25 MDT
IM-445 Installer Job Completion Packet Automation
Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Dec 09, 2025 - 14:55 MST

About This Site

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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
Email (Outlook/Webmail) Operational
SharePoint Operational
Teams Operational
Office 365 Operational
Websites Operational
tuffshed.com Operational
888tuffshed.com / Service Connect Operational
Installer Schedule Board Operational
Salesforce Operational
Salesforce Platform Operational
Salesforce CRM Operational
CPQ Operational
Order Management Operational
Document Services Operational
Field Services Operational
Payment Services (Chargent) Operational
JD Edwards Operational
Business Intelligence Operational
Business Objects (BOBJ) Operational
Tableau Operational
KBMax (Product Configurator) Operational
Dayforce (HR System) Operational
Spiff (Commissions) Operational
Site Network Connectivity Operational
IT Support Tools Operational
Jira Operational
Confluence Operational
IT Support Portal Operational
Dialpad (Phone System) Operational
Concur Operational
Fleet Tracking Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2026

No incidents reported today.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

IM-488 - Unable to Save Quotes
Resolved - This incident has been resolved.
Oct 29, 08:40 MDT
Update - We have confirmed that the configurator is returning pricing and users are able to save quotes. We are closing this incident.
Oct 29, 08:40 MDT
Monitoring - We have deployed a fix for the configurator issues. Users should be able to save quotes normally at this time. We will continue to monitor through tomorrow.
Oct 28, 18:21 MDT
Investigating - We are investigating the issue where team members are not able to save quotes in the configurator. Thanks for your patience.
Oct 28, 15:32 MDT

Oct 28, 2026

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

IM-487 Spiff Commission & Advancement Issues
Resolved - The incident related to Spiff commission & advancement issues has been resolved. Thanks again for your patience.
Oct 23, 15:23 MDT
Investigating - We are currently investigating reported issues where spiff is not reporting commissions or advances. More to come on this and thanks for your patience while we investigate.
Oct 22, 16:18 MDT

Oct 22, 2026

Oct 21, 2026

No incidents reported.

Oct 20, 2026

IM-479 - Users may see An Error Occurred when trying to save or open quotes on retail or wholesale websites.
Resolved - This incident has been resolved.
Oct 20, 06:44 MDT
Update - We have had reports that a quote number may not appear on the website when saving a quote, however the quote does generate and save correctly including emails out. We continue to monitor.
Sep 23, 14:39 MDT
Monitoring - We have released a patch to solve the identified issue. Quotes should be saving on both sites at this time, we will continue to monitor.
Sep 23, 10:57 MDT
Identified - The team has identified the root cause of the problem and are working on implementing a fix.
Sep 23, 10:27 MDT
Update - Update - We are continuing to investigate the errors being seen when trying to save or open quotes on retail and wholesale websites. Thank you for your patience.
Sep 23, 10:07 MDT
Investigating - We are investigating reports that users are not able to save or retrieve quotes using 888tuffshed.com.
Sep 23, 07:53 MDT
IM - 486 Builder Helper Delay
Resolved - We have confirmation that the issue has been resolved through KBMax.
Oct 20, 06:43 MDT
Investigating - We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.
Oct 16, 10:33 MDT

Oct 19, 2026

No incidents reported.

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