IM-399 Users receiving a "Memory Access Violation" error after Windows Update.
Update - We are continuing to work on a resolution for this issue.
Apr 17, 2025 - 07:40 MDT
Identified - We're aware of an error message occurring on computers which is related to the latest Windows update . This message indicates that the memory could not be read and to click OK to terminate. If you receive this error message you can continue using your computer until we are able to release a fix. Clicking "OK" will remove the pop up box, but it most likely to return. We will provide an update on a resolution as soon as possible.
Apr 16, 2025 - 10:38 MDT

About This Site

Building trust through transparency

Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
99.99 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
99.99 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.89 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
99.67 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.98 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.9 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.81 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
94.02 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Degraded Performance
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Degraded Performance
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
100.0 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 23, 2025

No incidents reported today.

Apr 22, 2025
IM-400 Configurator will not load
Resolved - This incident is resolved. Contact IT Support if you continue to have issues with accessing the configurator.
Apr 22, 11:46 MDT
Monitoring - Epicor's team released a fix and we're seeing success with users being able to use the configurator. Please try launching the configurator again and contact IT Support if you're continuing to have issues.
Apr 22, 09:38 MDT
Identified - We have identified a potential cause for this issue in the Epicor/KBMax system and are working with the vendor to resolve the problem. The issue appears to be occurring in certain geographical areas only, and we currently do not have any work arounds.
Apr 21, 11:13 MDT
Update - Our team is continuing to investigate this issue.
Apr 18, 08:20 MDT
Investigating - We're investigating an issue where the configurator will not load for retail sales or within Service Connect.
Apr 17, 08:47 MDT
IM-401: Gateway errors occurring in JDE
Resolved - We've confirmed this issue is resolved. Please contact IT Support if you continue to see errors.
Apr 22, 08:57 MDT
Monitoring - We've restarted the JDE servers and are seeing success with accessing JDE. Please try signing in again and letting IT Support know if you continue to experience issues.
Apr 21, 15:41 MDT
Investigating - Users are seeing “Gateway” and time out errors in JDE. Our team is investigating this now.
Apr 21, 15:01 MDT
Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Apr 17, 2025

Unresolved incident: IM-399 Users receiving a "Memory Access Violation" error after Windows Update..

Apr 16, 2025
IM-397 - JDE is not accessable
Resolved - We have confirmed that users are able to access JDE as expected, and the system is operating normally.
Apr 16, 09:33 MDT
Monitoring - We have restarted the infrastructure identified as causing the problem.
Users should be able to connect to and utilize JDE services at this time, we will continue to monitor for problems.
Apr 16, 08:28 MDT
Identified - We have identified an issue with the JDE infrastructure and are working to resolve the problem.
Apr 16, 08:18 MDT
Investigating - We are investigating reports that JDE may not be accessable and users are receiving a spinning wheel or an error message 504: Gateway Timeout.
Apr 16, 07:07 MDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025
IM-396 Configurator Issues with 2nd Coat of Paint Discount Override Options
Resolved - This incident has been resolved.
Apr 10, 09:02 MDT
Monitoring - The application is operating as expected. Impacted users will need to rebuild the quotes.
Apr 9, 16:15 MDT
Investigating - Customers are experiencing issues with the configurator related to the seasonal second coat of paint discount. IT is investigating.
Apr 9, 14:27 MDT
Apr 9, 2025
← Incident History Powered by Atlassian Statuspage