Investigating - Our team is actively troubleshooting the reporting issues in BOBJ. Multiple reports aren't functional right now and may be missing data. We are working to resolve this as quickly as possible.
Jul 18, 2025 - 10:37 MDT
Update - We're aware BOBJ Reports did not run overnight. This is related to the ongoing stability issues our team is investigating. We're working to restart the server to update the daily reports and continuing to investigate the root cause of instability.
Jul 11, 2025 - 08:32 MDT
Monitoring - We've restarted the server and can see the missing data for the reports have populated. Our team is continuing to investigate the instability of BOBJ over the last week.
Jul 10, 2025 - 13:34 MDT
Investigating - Our team is aware that BOBJ did not run overnight, we're investigating this now.
Jul 10, 2025 - 08:40 MDT
Monitoring - We've implemented a fix and will continue to monitor the results. Please contact IT Support if you have further issues.
Jul 09, 2025 - 12:24 MDT
Update - Our team is continuing to investigate this issue.
Jul 09, 2025 - 11:29 MDT
Investigating - We’re aware the BOBJ Daily Revenue Projection Report has not ran since 7/7. Our team is investigating this now.
Jul 09, 2025 - 07:56 MDT

About This Site

Building trust through transparency


Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.75 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
98.63 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
99.64 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.93 % uptime
Today
Business Intelligence Major Outage
90 days ago
95.83 % uptime
Today
Business Objects (BOBJ) Major Outage
90 days ago
91.67 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
96.92 % uptime
Today
Dayforce (HR System) Operational
90 days ago
99.99 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.95 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 18, 2025
Resolved - This issue has been resolved. The Configurator is operating as expected.
Jul 18, 11:33 MDT
Monitoring - Document generation has continued to remain stable. We will continue to monitor the results and work with the vendor to identify the root cause of this issue.
Jul 16, 16:24 MDT
Identified - The vendor applied a fix. Users should begin to see performance improvement.
Jul 16, 10:42 MDT
Update - The Digital Team continues to investigate with the vendor to determine a root cause.
Jul 16, 10:02 MDT
Update - Users continue to see mixed results. The case has been escalated to the vendor.
Jul 15, 16:05 MDT
Update - Some users are experiencing improved performance with the configurator - Builder's Helper documents are generating, and other functionality may be restored. The Digital Team continues to investigate.
Jul 15, 13:02 MDT
Investigating - The Salesforce configurator is experiencing delayed response times resulting in blank shed configurations and data missing from Builder’s Helper documents. The Digital Team is investigating.
Jul 15, 11:03 MDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025
Resolved - The JDEdwards servers have been successfully rebooted and the Medius jobs are currently shown to have fully processed. Please reach out to Digital Support if you have any questions or concerns.
Jul 16, 10:26 MDT
Identified - We are seeing issues with JDEdwards and Medius synchronization. In order to help alleviate the issue we will be restarting the JDEdwards application at 9:30AM Mountain Time. Please make sure to save all your work before then.
Jul 16, 09:02 MDT
Jul 15, 2025
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Jul 10, 2025
Jul 9, 2025
Jul 8, 2025
Resolved - We've restarted the server which has resolved the issue. Reporting is now accurate within BOBJ.
Jul 8, 12:39 MDT
Investigating - We aware BOBJ did not run overnight, we're investigating this now.
Jul 8, 08:07 MDT
Jul 7, 2025
Resolved - After further investigation, we've confirmed the data showing on the Summary Production Report is accurate. No additional actions are needed.
Jul 7, 12:07 MDT
Investigating - We're investigating an error with the Summary Production Report which is causing $0 values to show.
Jul 7, 11:40 MDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.