Update - We are continuing to work on a resolution for this issue.
Apr 17, 2025 - 07:40 MDT
Identified - We're aware of an error message occurring on computers which is related to the latest Windows update . This message indicates that the memory could not be read and to click OK to terminate. If you receive this error message you can continue using your computer until we are able to release a fix. Clicking "OK" will remove the pop up box, but it most likely to return. We will provide an update on a resolution as soon as possible.
Apr 16, 2025 - 10:38 MDT
Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.
Resolved -
This incident is resolved. Contact IT Support if you continue to have issues with accessing the configurator.
Apr 22, 11:46 MDT
Monitoring -
Epicor's team released a fix and we're seeing success with users being able to use the configurator. Please try launching the configurator again and contact IT Support if you're continuing to have issues.
Apr 22, 09:38 MDT
Identified -
We have identified a potential cause for this issue in the Epicor/KBMax system and are working with the vendor to resolve the problem. The issue appears to be occurring in certain geographical areas only, and we currently do not have any work arounds.
Apr 21, 11:13 MDT
Update -
Our team is continuing to investigate this issue.
Apr 18, 08:20 MDT
Investigating -
We're investigating an issue where the configurator will not load for retail sales or within Service Connect.
Apr 17, 08:47 MDT
Resolved -
We've confirmed this issue is resolved. Please contact IT Support if you continue to see errors.
Apr 22, 08:57 MDT
Monitoring -
We've restarted the JDE servers and are seeing success with accessing JDE. Please try signing in again and letting IT Support know if you continue to experience issues.
Apr 21, 15:41 MDT
Investigating -
Users are seeing “Gateway” and time out errors in JDE. Our team is investigating this now.
Apr 21, 15:01 MDT
Apr 21, 2025
Apr 20, 2025
No incidents reported.
Apr 19, 2025
No incidents reported.
Apr 18, 2025
Apr 17, 2025
Unresolved incident: IM-399 Users receiving a "Memory Access Violation" error after Windows Update..
Resolved -
We have confirmed that users are able to access JDE as expected, and the system is operating normally.
Apr 16, 09:33 MDT
Monitoring -
We have restarted the infrastructure identified as causing the problem. Users should be able to connect to and utilize JDE services at this time, we will continue to monitor for problems.
Apr 16, 08:28 MDT
Identified -
We have identified an issue with the JDE infrastructure and are working to resolve the problem.
Apr 16, 08:18 MDT
Investigating -
We are investigating reports that JDE may not be accessable and users are receiving a spinning wheel or an error message 504: Gateway Timeout.
Apr 16, 07:07 MDT
Resolved -
This incident has been resolved.
Apr 10, 09:02 MDT
Monitoring -
The application is operating as expected. Impacted users will need to rebuild the quotes.
Apr 9, 16:15 MDT
Investigating -
Customers are experiencing issues with the configurator related to the seasonal second coat of paint discount. IT is investigating.
Apr 9, 14:27 MDT