All Systems Operational

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Building trust through transparency


Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.95 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
98.41 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 8, 2025

No incidents reported today.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - We have heard from several users that they are able to access the Statement of Operations as expected and are closing this incident.
Feb 6, 18:49 MST
Monitoring - The problem with the summary production report has been resolved.
Users should also be able to run the statement of operations, however there may be slowness in the generation of the document. It could take several minutes to complete and provide the report.
We will continue to monitor the status of BOBJ throughout the day.

Feb 6, 12:47 MST
Investigating - Users running the Summary Production Report may see a report with no data. Users running the Statement of Operations may see that the report runs for an extended period but never loads.
Feb 6, 07:45 MST
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - The overnight jobs for the Summary Production Report completed and the report is now showing up to date data.
Feb 3, 08:41 MST
Identified - We have identified an issue with the Summary Production Report in BOBJ, the report did not run over night.
We are working to re-run jobs to correct the issue.

Feb 3, 07:28 MST
Resolved - No additional issues were seen with CC payments on the 888tuffshed.com website and we are moving this issue to resolved.
Feb 3, 07:18 MST
Monitoring - An additional fix has been deployed and testing CC payments has been successful. Orders through the 888tuffshed.com payment portal should be processing correctly now, please report any failures using the IT Ticketing system at https://itsupport.tuffshed.com and include a screenshot of the error.
We will continue to monitor for additional problems.

Jan 31, 11:19 MST
Identified - The fix did not resolve the issue, we are continuing to investigate.
Currently the credit card payment portion of the payment gateway is not working. The workaround for now is to stage the order through Order-Up to the Home Depot store.

Jan 31, 09:53 MST
Update - We continue to monitor issues with payments not working on the 888tuffshed.com checkout flow.
The team has applied a fix and we are monitoring.

Jan 31, 09:34 MST
Monitoring - The team has identified the cause of the failure in the checkout flow and deployed a fix. The checkout appears to be functional at this time, we will continue to monitor.
Jan 30, 11:28 MST
Investigating - We are investigating reports that users are not seeing a way to enter payment methods on the 888tuffshed.com website.
Jan 30, 10:44 MST
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Jan 30, 2025
Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.