Investigating - We are aware that there is an issue with cut sheets not populating correctly and are investigating. Thanks for your patience.
Jul 06, 2026 - 10:52 MDT
Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Dec 09, 2025 - 14:55 MST
Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.
Resolved -
This incident has been resolved.
Jun 29, 07:19 MDT
Monitoring -
JDE has been stable since stopping the problematic jobs. Revenue and some other reporting continues to be impacted and it is expected to resolve with the overnight batch jobs. We have identified several potential solutions for the root causes and will test these prior to deployment.
Jun 25, 15:53 MDT
Identified -
We believe we have identified and resolved the job that has been causing problems. Revenue reporting for 6/24 will be inaccurate, we are working to identify additional impacts from the jobs not running.
Jun 25, 10:41 MDT
Update -
We have identified some stuck jobs and are working to resolve them. We continue to see degraded performance and are working on a resolution.
Jun 25, 09:02 MDT
Investigating -
We are investigating reports of users not being able to ship confirm orders in JDE as well as intermittent issues logging in.
Jun 25, 07:39 MDT