Investigating - Home Depot orders are not appearing in Service Center or JDE. We believe there is an issue within Home Depot's system which is preventing these orders from showing. We're working with Home Depot to find a resolution.
Apr 22, 2024 - 08:05 MDT
Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.
Resolved -
This incident is resolved. Reach out to IT Support if you have further issues.
Apr 22, 15:07 MDT
Monitoring -
We've implemented a fix and can see increased success with orders processing. We will continue to monitor the results.
Mar 6, 14:34 MST
Identified -
The issue has been identified and we're working on a fix. In the meantime, some orders may continue to error out while processing.
Mar 6, 12:13 MST
Investigating -
We are seeing intermittent issues while trying to process orders on websites and within Salesforce. Users may see the error message "AsyncApexExecution Limit exceeded error" when attempting to process an order. Our team is investigating this now.
Mar 6, 10:11 MST
Resolved -
We've identified the issue and implemented a fix. We can confirm display sheds are now appearing correctly on 888tuffshed.com.
Apr 16, 14:22 MDT
Investigating -
Display sheds are not appearing when searching via zip code on 888tuffshed.com. We're looking into this now.
Apr 12, 08:25 MDT
Resolved -
This incident is resolved. Please contact IT Support if you have further issues.
Apr 13, 15:28 MDT
Monitoring -
Dialpad has implemented a fix and will be monitoring the results. Please reach out to IT Support if you continue to have issues.
Apr 13, 13:17 MDT
Investigating -
Dialpad desk phones are not receiving phone calls. Dialpad’s team is investigating the issue. In the meantime, users can still receive and make calls on mobile devices and computers.
Apr 13, 09:35 MDT
Resolved -
This incident is resolved. Please contact IT Support if you have further issues.
Apr 11, 08:42 MDT
Monitoring -
We've implemented a fix and are monitoring the results. Users will need to regenerate the Builders Helper by relaunching the configurator, saving, and waiting 2-3 minutes for the document to generate. Reach out to IT Support if the issue persists.
Apr 8, 16:42 MDT
Identified -
KBMax/Epicor identified the issue and are working on a resolution. We will update as soon as this is complete.
Apr 8, 15:30 MDT
Update -
We’re continuing to work with KBMax/Epicor resolve this issue.
Apr 7, 14:10 MDT
Investigating -
We’re investigating an issue with Builders Helpers not showing the interior view of buildings. Users may see an image of the roof in its place.
Apr 6, 11:59 MDT