Partially Degraded Service

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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Degraded Performance
90 days ago
99.95 % uptime
Today
Salesforce Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.7 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.94 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
99.2 % uptime
Today
Dayforce (HR System) Operational
90 days ago
99.41 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
100.0 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
99.06 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
IM-347 Promo not showing on 888tuffshed.com/Service Connect
Resolved - This incident is resolved. The Home Depot promo will now show and apply correctly in the configurator. Please relaunch your quote for the change to take effect.
Jul 25, 09:00 MDT
Investigating - We’re investigating an issue where the current promo is not showing on 888tuffshed.com and Service Connect.
Jul 25, 07:27 MDT
Jul 24, 2024

No incidents reported.

Jul 23, 2024
IM-346 Crowdstrike Global Outage impacting multiple systems
Resolved - We have been working with Crowdstrike to resolve this issue with machines that have experienced a looping blue screen or bug check screen and are able to remediate on a case by case basis.
Please reach out to IT if you are experiencing this issue by entering a ticket through https://itsupport.tuffshed.com and include a preferred contact method and someone from the support desk will reach out as soon as possible.
Jul 23, 10:41 MDT
Identified - We are aware of an issue causing laptop computers to crash and display a bugcheck/blue screen error related to the Crowdstrike sensor.
This issue will require assistance from IT to correct. If you are experiencing the issue, please have your supervisor enter a ticket through https://itsupport.tuffshed.com and include a preferred contact method and someone from the support desk will reach out as soon as possible.
Jul 19, 07:55 MDT
Jul 22, 2024
IM-345 Errors logging into Dayforce
Resolved - This incident has been resolved.
Jul 22, 06:26 MDT
Update - Dayforce has completed all remediation. All systems should be functioning normally at this time.
Jul 22, 06:25 MDT
Monitoring - Dayforce has resolved the login issues most users have been experiencing and expect to have complete recovery of all systems by 10:00 PM MT on 7/19.
Users may experience intermittent problems with login or access to some functions until all systems are recovered, we will continue to monitor.
Jul 19, 19:37 MDT
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 12:19 MDT
Investigating - Users are receiving errors while attempting to login to Dayforce. We’ve escalated this with their technical team.
Jul 19, 06:54 MDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
IM-343 Payments aren't processing on 888tuffshed.com orders
Resolved - This incident is resolved.
Jul 19, 10:19 MDT
Monitoring - We're seeing orders are processing successfully, but some users still may experience a blank screen. If you receive a blank screen, please try refreshing and trying again.
Jul 15, 14:55 MDT
Investigating - Some users are experiencing errors or a blank screen when trying to process a payment on 888tuffshed.com. We're investigating this now.
Jul 15, 14:30 MDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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