Investigating - We are aware that there is an issue with cut sheets not populating correctly and are investigating. Thanks for your patience.
Jul 06, 2026 - 10:52 MDT
Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

Dec 09, 2025 - 14:55 MST

About This Site

Building trust through transparency


Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.83 % uptime
Today
tuffshed.com Operational
90 days ago
99.74 % uptime
Today
888tuffshed.com / Service Connect Operational
90 days ago
99.74 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Degraded Performance
90 days ago
99.96 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Degraded Performance
90 days ago
99.74 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
93.35 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Degraded Performance
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.98 % uptime
Today
Concur Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 7, 2026

No incidents reported today.

Jul 6, 2026

Unresolved incident: IM-470 Cut Sheets Not Populating.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026
Resolved - This incident has been resolved.
Jun 29, 07:19 MDT
Monitoring - JDE has been stable since stopping the problematic jobs. Revenue and some other reporting continues to be impacted and it is expected to resolve with the overnight batch jobs. We have identified several potential solutions for the root causes and will test these prior to deployment.
Jun 25, 15:53 MDT
Identified - We believe we have identified and resolved the job that has been causing problems. Revenue reporting for 6/24 will be inaccurate, we are working to identify additional impacts from the jobs not running.
Jun 25, 10:41 MDT
Update - We have identified some stuck jobs and are working to resolve them. We continue to see degraded performance and are working on a resolution.
Jun 25, 09:02 MDT
Investigating - We are investigating reports of users not being able to ship confirm orders in JDE as well as intermittent issues logging in.
Jun 25, 07:39 MDT
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.