Update - We have been working with Finance to prepare Concur for the move to Single Sign-on. We made an update this afternoon which changed the username for some users from their email address to their employeeID@tuffshed.com (ie. 99999@tuffshed.com). If you try to login with your email and it says it is invalid, please try again with your Employee ID instead. Your password and two factor authentication process has not changed.
Nov 21, 2023 - 15:55 MST
Update - We are working to enable Single Sign-On for all Team Members to alleviate the issue of signing into Concur with an authenticator app. In the interim, all users must update their password and enable two-factor authentication before they can access their Concur account. If you have questions regarding this process, please contact IT Support.
Nov 15, 2023 - 08:41 MST
Identified - We've spoken with Concur and have identified the process to sign into their website for users who have Tuff Shed mobile phones. These instructions will be sent in a separate communication. For users who don't have a Tuff Shed issued phone, we are continuing to develop a solution to log into Concur.
Oct 20, 2023 - 14:22 MDT
Investigating - Concur is prompting users to sign in using additional MFA credentials. Microsoft Authenticator will not work for this site and users should not setup additional login processes. For now, users should avoid signing into Concur until we can determine the changes made.
Oct 20, 2023 - 09:54 MDT

About This Site

Building trust through transparency


Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.96 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
99.9 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.98 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.95 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
99.92 % uptime
Today
JD Edwards Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Operational
90 days ago
97.62 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
95.46 % uptime
Today
Tableau Operational
90 days ago
99.78 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
100.0 % uptime
Today
Concur ? Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2023

No incidents reported today.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Resolved - This incident is resolved. Contact IT Support if you continue to have issues.
Dec 1, 14:38 MST
Monitoring - A fix has been implemented and our team is monitoring the results.
Dec 1, 09:53 MST
Investigating - Users are unable to access BOBJ and are reporting an error when trying to login. We’re investigating this now.
Dec 1, 08:32 MST
Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Resolved - This incident is resolved. Please contact IT support if you have further issues.
Nov 27, 08:58 MST
Monitoring - A fix has been implemented for BOBJ, and we are going to monitor the system over the weekend to ensure the issue is resolved. BOBJ is available for use now.
Nov 24, 17:27 MST
Update - Our team is continuing to investigate this issue.
Nov 24, 11:05 MST
Investigating - Users are unable to access BOBJ and are reporting a 503 gateway error when trying to login. Our team is investigating this.
Nov 24, 08:26 MST
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Resolved - This incident is resolved.
Nov 24, 08:23 MST
Update - We are continuing to investigate the issues with BOBJ.
Nov 21, 15:46 MST
Update - We are continuing to investigate this issue.
Nov 21, 11:30 MST
Investigating - BOBJ reports did not run today, we're investigating this now.
Nov 21, 09:10 MST
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

Unresolved incident: IM-295 Concur requiring additional login credentials.

Nov 20, 2023

No incidents reported.