Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

Dec 09, 2025 - 14:55 MST

About This Site

Building trust through transparency


Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.83 % uptime
Today
tuffshed.com Operational
90 days ago
99.74 % uptime
Today
888tuffshed.com / Service Connect Operational
90 days ago
99.74 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.83 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
99.06 % uptime
Today
CPQ Operational
90 days ago
99.74 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
93.35 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.98 % uptime
Today
Concur Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 16, 2026

No incidents reported today.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Resolved - We have had confirmation from most users that the Statement of Operations and other BOBJ reporting is working as expected. If you are seeing error messages or problems with BOBJ, please enter a support ticket.
Jun 11, 06:52 MDT
Monitoring - The data migration has completed and we are able to successfully run Statement of Ops and other reporting. We will continue to monitor the issue.
Jun 9, 14:47 MDT
Update - We are continuing to work on a fix for this issue.
Jun 9, 14:22 MDT
Update - We have identified a further issue in the BOBJ data transfer and are re-running a data migration job. This is expected to take several hours to complete and we will provide further updates once it has finished.
Jun 9, 11:24 MDT
Identified - We have identified several overnight jobs that failed to run. Overnight we worked on the impacted servers and re-ran the jobs, however they did not complete as of this morning. We will continue to investigate. Financial reporting such as the Statement of Operations and GL account balances may not complete.
Jun 9, 07:22 MDT
Investigating - We are investigating the issue with BOBJ reports not running.
Jun 8, 18:50 MDT
Jun 10, 2026

No incidents reported.

Jun 9, 2026
Resolved - The issue related to builder helper not downloading on the Home Depot side has been resolved. Thanks again for your patience.
Jun 9, 14:32 MDT
Identified - We have identified the issue and are working on a fix. Thanks again for your patience.
Jun 8, 13:43 MDT
Investigating - We are currently investigating the issue specific build models not downloading the builder helper on the Home Depot side.
Jun 8, 12:32 MDT
Resolved - The issue has been resolved.
Jun 9, 07:20 MDT
Update - We are continuing to investigate this issue.
May 21, 08:54 MDT
Investigating - We are currently investigating the intermittent connectivity issues occurring in JDE.
May 21, 08:53 MDT
Resolved - This incident has been resolved.
Jun 9, 07:19 MDT
Update - Our team is continuing to work with the vendor to resolve this issue.
Sep 23, 12:38 MDT
Investigating - We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.
Sep 19, 16:30 MDT
Jun 8, 2026
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
Resolved - This incident has been resolved.
Jun 3, 13:20 MDT
Monitoring - A fix for the payment submission issue has been implemented and we are monitoring.
Mar 18, 14:42 MDT
Identified - The issue has been identified and we are working on a fix.
Mar 18, 12:41 MDT
Investigating - We are investigating the issue with team members not being able to submit payment on 888tuffshed.com.
Mar 18, 12:11 MDT
Jun 2, 2026

No incidents reported.