All Systems Operational

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Building trust through transparency

Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
RingCentral (Phone System) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
IM-237 Application short cuts disappearing from computers
Resolved - This incident is resolved, we've deployed a fix to impacted users. If you're continuing to have issues with your application short cuts disappearing, please submit an IT support ticket.
Jan 25, 08:30 MST
Monitoring - Microsoft has confirmed short cuts should no longer be disappearing. We're working towards a resolution to have these restored for affected users. If you were affected by this issue, please submit a ticket to IT Support so the team can assist with this process.
Jan 16, 08:13 MST
Update - Microsoft is continuing to investigate this issue.
Jan 13, 14:29 MST
Update - Microsoft continues to investigate the issue with application short cuts being deleted from users computers. Our team is also investigating possible resolutions or work arounds.
Jan 13, 10:33 MST
Investigating - Users are reporting application short cuts are disappearing from their computers. This is a Microsoft issue and their team is investigating this now.
Jan 13, 09:07 MST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023
Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023
IM-236 Builder's Helper sometimes not generating
Resolved - This incident has been resolved.
Jan 13, 09:12 MST
Monitoring - KBMax has confirmed that a fix was implemented to resolve the issue. Builder's Helpers should now be available on quotes that experienced this issue. We are continuing to monitor this incident to make sure new quotes are building BH documents properly. Please reach out to IT if you have any NEW quotes that are not generating BH documents.
Jan 4, 09:44 MST
Update - We are still having issues with Builder's Helpers not generating with documentation packets but have identified that the issue is related to an error on KBMax's platform. We are continuing to work with them on resolving the issue.
Jan 3, 11:07 MST
Identified - We are still having issues with Builder's Helpers not generating with documentation packets but have identified that the issue is related to an error on KBMax's platform. We are continuing to work with them on resolving the issue.
Jan 3, 09:42 MST
Investigating - We can confirm reports that the Builder Helper document is sometimes not generating or not included in documentation packets. We are working with KBMax to identify and resolve this issue.
Jan 2, 10:29 MST
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