IM 366 Salesforce mobile app store check-ins
Monitoring - Users have confirmed instructions provided to resolve the issue are effective. IT is monitoring the incident.
Oct 14, 2024 - 13:33 MDT
Identified - The vendor has identified the issue and we are communicating a fix to impacted users.
Oct 11, 2024 - 13:14 MDT
Investigating - Some users report they are unable to check in to specific locations in the Salesforce mobile app. IT has escalated to the vendor.
Oct 10, 2024 - 16:56 MDT

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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

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Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Partial Outage
90 days ago
95.02 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Partial Outage
90 days ago
85.08 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.99 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.93 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Operational
90 days ago
98.99 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
99.85 % uptime
Today
Tableau Operational
90 days ago
98.14 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.94 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
IM 367 BOBJ is down
Postmortem - Read details
Oct 16, 06:38 MDT
Resolved - This incident has been resolved.
Oct 15, 13:03 MDT
Update - We are continuing to monitor for any further issues.
Oct 14, 13:33 MDT
Monitoring - A fix has been implemented. IT is monitoring, as users regain access to BOBJ.
Oct 14, 11:37 MDT
Investigating - Users are reporting BOBJ is inaccessible. IT is investigating.
Oct 14, 10:22 MDT
Oct 14, 2024

Unresolved incident: IM 366 Salesforce mobile app store check-ins.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Oct 10, 2024
IM-362 Intermittent Dialpad performance issues
Resolved - The issue is resolved.
Oct 10, 13:58 MDT
Monitoring - IT applied a fix to resolve Tasks created automatically from texts/SMS messages and is monitoring the incident.
Oct 9, 10:23 MDT
Update - Users are reporting improved performance of Dialpad posting notes on records. Additionally, IT identified the root cause of Tasks being created from texts and are working to resolve.
Oct 9, 08:49 MDT
Identified - The vendor has identified the issue of notes not posting to records and is monitoring the fix they applied to address it. Separately, tasks created from texts are still being investigated.
Oct 7, 08:35 MDT
Update - The vendor has escalated the issue and continues to investigate.
Oct 4, 15:33 MDT
Investigating - Some users report notes are not posting on records through Dialpad. Additionally, Tasks may be created when a customer responds to a text message. IT is investigating with the vendor.
Oct 3, 13:45 MDT
Oct 9, 2024
IM-365 Dialpad calling and SMS may be unavailable
Resolved - Dialpad has resolved this issue. Calls and SMS messages are being received and delivered as expected at this time.
Oct 9, 06:26 MDT
Monitoring - Dialpad has indicated that their mitigation to the issue have been successful. We will continue to monitor for additional issues overnight.
Oct 8, 16:17 MDT
Update - Dialpad has identified the root cause of the issue and has taken steps to mitigate the problems, however their mitigation was not entirely successful. We continue to see improvement in overall service health, however there may still be sporadic and intermittent problems as the services recover.
Oct 8, 15:36 MDT
Update - We are continuing to work on a fix for this issue.
Oct 8, 13:42 MDT
Identified - Dialpad has identified the issue causing all Dialpad services to be unavailable and is implementing a resolution. We will continue to work with the vendor to get calling and SMS back on line.
Users may see some services starting to recover at this time and we will continue to monitor.
Oct 8, 13:42 MDT
Investigating - We are investigating reported issues with Dialpad not being able to make or receive calls or SMS messages.
Oct 8, 13:20 MDT
Oct 8, 2024
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