All Systems Operational

About This Site

Building trust through transparency

Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.96 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
99.9 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.98 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
99.93 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.97 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.89 % uptime
Today
Business Intelligence Operational
90 days ago
99.73 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
99.95 % uptime
Today
Tableau Operational
90 days ago
99.51 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
99.89 % uptime
Today
Dayforce (HR System) Operational
90 days ago
99.84 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
RingCentral (Phone System) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
IM-227 THD Online checkout returning error: Error processing your order
Resolved - This incident has been resolved. Please reach out to IT support if you have further issues with the checkout process.
Sep 29, 15:03 MDT
Monitoring - Some maintenance was performed and the checkout process appears to be functioning correctly now. If you do see any issues with the checkout process, please submit a ticket to IT.
Sep 29, 10:38 MDT
Investigating - We are investigating an issue with the checkout process for 888tuffshed.com orders, it is returning a message indicating an error occurred and to try again.
Sep 29, 09:25 MDT
Sep 28, 2022

No incidents reported.

Sep 27, 2022
THD PO's are not importing into Salesforce and downstream systems
Resolved - THD PO's stopped importing into Salesforce and thus did not create sales in JDE.
Sep 27, 14:00 MDT
Sep 26, 2022
IM-226 Dayforce experiencing slow load times and page errors
Resolved - This incident has been resolved. Please reach out to IT support if you have further issues with Dayforce.
Sep 26, 14:04 MDT
Monitoring - Dayforce has implemented a fix and is reporting success with pages loading. We will continue to monitor the situation.
Sep 26, 12:19 MDT
Update - Dayforce is continuing to investigate this issue.
Sep 26, 10:38 MDT
Update - Dialpad's technical team is continuing to investigate this issue.
Sep 26, 09:45 MDT
Investigating - Users are reporting slow load times or errors while navigating within Dayforce. We've reached out to their technical team to investigate this.
Sep 26, 08:57 MDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
IM-225 Document packets in Salesforce aren't generating
Resolved - This incident has been resolved.
Sep 23, 16:23 MDT
Monitoring - A fix has been implemented and we're seeing document packets generate successfully. We will continue to monitor the situation.
Sep 23, 12:22 MDT
Investigating - We're investigating an issue which is preventing document packets (such as pre-fab) from generating.
Sep 23, 10:27 MDT
IM-224 Users are unable to access JDE
Resolved - This incident has been resolved. Please reach out to IT support with any further issues.
Sep 23, 13:38 MDT
Monitoring - We restarted the server and have reports that users are able to access JDE successfully. Please try logging in to JDE again and let us know if you continue to have issues.
Sep 23, 10:53 MDT
Identified - We’ve identified the issue and are working to resolve it as quickly as possible.
Sep 23, 10:14 MDT
Investigating - We're getting reports of JDE being down. We're investigating this now.
Sep 23, 09:00 MDT
Some reports in BOBJ did not refresh last night
Resolved - The impacted BOBJ reports have been refreshed and are now available.
Sep 23, 09:59 MDT
Identified - We have identified an issue with BOBJ reporting this morning. The reports in the "Daily Reports" folder did not update correctly overnight. We are in the process of correcting the issue and re-running the reports.

Please note, Tableau as well as the reports in the 2020 redesign folders are NOT affected.
Sep 23, 08:06 MDT
IM-222 Configurator experiencing slow load times and timeouts
Resolved - Epicor has confirmed this is resolved.
Sep 23, 09:09 MDT
Monitoring - Epicor has implemented a fix; we’re continuing to monitor the situation. If you experience further configurator issues, please submit an IT support ticket.
Sep 16, 17:51 MDT
Identified - Epicor has identified the issue and is working towards a resolution. We're seeing quicker load times in some cases but users may still experience slowness or timeout messages.
Sep 16, 16:39 MDT
Update - We're continuing to work with KBMax/Epicor to resolve this issue.
Sep 16, 15:38 MDT
Investigating - Users are experiencing issues with the configurator having slow load times and timeouts. This is occurring whether accessing the configurator on our websites or within Salesforce. We're working with KBMax/Epicor to get this resolved as quickly as possible.
Sep 16, 14:52 MDT
Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage