Investigating - We are currently investigating an issue on HD Service Connect where people who are signing in as a HD associate are unable to enter a Tuff Shed lead. More details to come as we investigate.
Nov 17, 2025 - 10:21 MST
Nov 17, 2025 - 10:21 MST
Update - We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
Nov 17, 2025 - 07:30 MST
Nov 17, 2025 - 07:30 MST
Update - We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
Nov 14, 2025 - 10:07 MST
Nov 14, 2025 - 10:07 MST
Investigating - We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.
You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
Nov 13, 2025 - 11:49 MST
You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
Nov 13, 2025 - 11:49 MST
Update - Our team is continuing to work with the vendor to resolve this issue.
Sep 23, 2025 - 12:38 MDT
Sep 23, 2025 - 12:38 MDT
Investigating - We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.
Sep 19, 2025 - 16:30 MDT
Sep 19, 2025 - 16:30 MDT
About This Site
Building trust through transparency
Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.
Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698
Office/Collaboration Tools
Operational
Email (Outlook/Webmail)
Operational
SharePoint
Operational
Teams
Operational
Office 365
Operational
Websites
Operational
tuffshed.com
?
Operational
888tuffshed.com / Service Connect
?
Operational
Installer Schedule Board
Operational
Salesforce
Degraded Performance
Salesforce Platform
Operational
Salesforce CRM
Degraded Performance
CPQ
Operational
Order Management
Operational
Document Services
Operational
Field Services
Operational
Payment Services (Chargent)
Operational
JD Edwards
Operational
Business Intelligence
Operational
Business Objects (BOBJ)
Operational
Tableau
Operational
KBMax (Product Configurator)
Operational
Dayforce (HR System)
Operational
Spiff (Commissions)
Operational
Site Network Connectivity
Operational
IT Support Tools
Operational
Jira
Operational
Confluence
Operational
IT Support Portal
Operational
Dialpad (Phone System)
Degraded Performance
Concur
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Operational
Fleet Tracking
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.