This issue has been resolved. The Configurator is operating as expected.
Posted Jul 18, 2025 - 11:33 MDT
Monitoring
Document generation has continued to remain stable. We will continue to monitor the results and work with the vendor to identify the root cause of this issue.
Posted Jul 16, 2025 - 16:24 MDT
Identified
The vendor applied a fix. Users should begin to see performance improvement.
Posted Jul 16, 2025 - 10:42 MDT
Update
The Digital Team continues to investigate with the vendor to determine a root cause.
Posted Jul 16, 2025 - 10:02 MDT
Update
Users continue to see mixed results. The case has been escalated to the vendor.
Posted Jul 15, 2025 - 16:05 MDT
Update
Some users are experiencing improved performance with the configurator - Builder's Helper documents are generating, and other functionality may be restored. The Digital Team continues to investigate.
Posted Jul 15, 2025 - 13:02 MDT
Investigating
The Salesforce configurator is experiencing delayed response times resulting in blank shed configurations and data missing from Builder’s Helper documents. The Digital Team is investigating.
Posted Jul 15, 2025 - 11:03 MDT
This incident affected: Salesforce (Document Services) and KBMax (Product Configurator).