We have had reports that a quote number may not appear on the website when saving a quote, however the quote does generate and save correctly including emails out. We continue to monitor.
Posted Sep 23, 2026 - 14:39 MDT
Monitoring
We have released a patch to solve the identified issue. Quotes should be saving on both sites at this time, we will continue to monitor.
Posted Sep 23, 2026 - 10:57 MDT
Identified
The team has identified the root cause of the problem and are working on implementing a fix.
Posted Sep 23, 2026 - 10:27 MDT
Update
Update - We are continuing to investigate the errors being seen when trying to save or open quotes on retail and wholesale websites. Thank you for your patience.
Posted Sep 23, 2026 - 10:07 MDT
Investigating
We are investigating reports that users are not able to save or retrieve quotes using 888tuffshed.com.
Posted Sep 23, 2026 - 07:53 MDT
This incident affected: Websites (888tuffshed.com / Service Connect).