A fix has been implemented and we can confirm documents are generating successfully. Contact Digital Support if you continue to experience issues.
Posted Aug 28, 2025 - 11:42 MDT
Monitoring
A fix has been implemented and we can confirm documents are generating successfully. Contact Digital Support if you continue to experience issues.
Posted Aug 28, 2025 - 11:40 MDT
Investigating
We're receiving additional reports of issues while trying to generate documents. We've reached out to Conga to investigate.
Posted Aug 27, 2025 - 14:23 MDT
Monitoring
Conga has completed their maintenance and implemented a fix for the errors occurring yesterday. We're receiving feedback from users that documents are generating successfully. Please try generating again and let the Digital Support Team know if you continue to have issues.
Posted Aug 27, 2025 - 09:22 MDT
Update
Conga is performing emergency maintenance on their systems. During this maintenance users may experience service interruptions including being slow and error messages, or getting stuck on getting authorization.
Posted Aug 27, 2025 - 07:55 MDT
Update
Conga is continuing to work on this issue. We will provide an update as soon as possible.
Posted Aug 26, 2025 - 14:47 MDT
Identified
Conga’s team identified the root cause of the issue and will work to have it fixed as soon as possible.
Posted Aug 26, 2025 - 11:40 MDT
Investigating
Conga Composer is down which is preventing users from being able to generate document packets. Conga is aware of the issue and working to resolve as quickly as possible.
Posted Aug 26, 2025 - 09:49 MDT
This incident affected: Salesforce (Document Services).