IM-428 Salesforce/Dialpad Calls Not Logging

Incident Report for Tuff Shed

Resolved

Good morning team members,

The issue where Dialpad calls/texts were not logging in Salesforce has been resolved. Please let us know if you have any questions.
Posted Dec 15, 2025 - 09:41 MST

Monitoring

A fix has been deployed to address the issue where Dialpad calls were not logging in Salesforce and we are monitoring. Thank you for your patience.
Posted Dec 12, 2025 - 14:51 MST

Update

We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
Posted Nov 17, 2025 - 07:30 MST

Update

We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
Posted Nov 14, 2025 - 10:07 MST

Investigating

We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
Posted Nov 13, 2025 - 11:49 MST
This incident affected: Salesforce (Salesforce CRM) and Dialpad (Phone System).
← Current Status Powered by Atlassian Statuspage