Users reported an error processing Quotes from the configurator. This impacted total sums for Quote Lines as well as Reporting in Salesforce.
Root Cause Analysis
Vendor related issue
Resolution
Vendor fix
Lessons Learned
N/A
Posted Jun 11, 2025 - 16:19 MDT
Resolved
The issue has been resolved.
Posted Jun 11, 2025 - 16:18 MDT
Update
Most users are now experiencing improved performance. However, some may still encounter a $0 total in Quote Line items. To resolve this issue, please recalculate the Quote.
The Digital Team is actively monitoring will provide further updates as needed.
Posted Jun 11, 2025 - 08:35 MDT
Monitoring
Salesforce implemented a fix. Users may see improved performance of Quotes, Quote Lines and Reporting. The Digital Team is monitoring.
Posted Jun 11, 2025 - 07:17 MDT
Update
Salesforce continues work to resolve the issue.
Posted Jun 10, 2025 - 15:44 MDT
Identified
Salesforce has identified the issue and is working toward a resolution.
Posted Jun 10, 2025 - 13:20 MDT
Update
In addition to impacting Quotes, the issue is affecting Quote Lines and Sales Reports. Salesforce is aware of the issue and continues its investigation.
Posted Jun 10, 2025 - 11:34 MDT
Investigating
Users are reporting an error processing Salesforce Quotes. The vendor is investigating the issue.
Posted Jun 10, 2025 - 09:26 MDT
This incident affected: Salesforce (CPQ) and KBMax (Product Configurator).