This was related to a recent release for Summer '25: Redirect legacy (non-enhanced) My Domain hostnames update
Incident Summary
A recent update by Salesforce disabled a Salesforce feature used as part of Field Service mobile (re: the app’s URL link to Prod). A workaround was implemented that temporarily restores this feature. The URL will need to be upgraded to an enhanced domain.
Start/End Times
June 16th through June 18th
Posted Jun 24, 2025 - 09:31 MDT
Resolved
We've confirmed this incident is resolved. Please try logging into the FSL app again and let IT Support know if you continue to have issues.
Posted Jun 18, 2025 - 11:13 MDT
Monitoring
Salesforce has implemented a fix and we’re monitoring the results. Please try accessing the FSL mobile app again and let IT Support know if you continue to experience issues.
Posted Jun 17, 2025 - 08:46 MDT
Identified
The Salesforce team has identified the cause of the issue and is applying a fix. Users may now be able to login to the Field Service mobile app.
Posted Jun 16, 2025 - 16:54 MDT
Update
We're waiting to hear back from Salesforce's technical team regarding this issue. We will continue to work with them to get this resolved as quickly as possible.
Posted Jun 16, 2025 - 11:01 MDT
Investigating
We’re investigating an issue where installers are receiving an error saying the “URL No Longer Exists” when trying to access the FSL mobile app.
Posted Jun 16, 2025 - 07:17 MDT
This incident affected: Salesforce (Field Services).