IM-303 Customer payment email link is broken

Incident Report for Tuff Shed

Resolved

This incident has been resolved. Contact IT Support if you have further issues.

Posted Nov 08, 2023 - 06:20 MST

Monitoring

Chargent implemented a fix and customers are reporting success when trying to make payments. Please instruct customers to try again and contact IT Support if issues persist.

Posted Nov 07, 2023 - 13:02 MST

Update

Chargent is continuing to investigate this issue. We will update as soon as they provide additional information.

Posted Nov 07, 2023 - 10:26 MST

Investigating

Customers are receiving an error when clicking the payment link in emails. We're investigating this issue now.

Posted Nov 07, 2023 - 07:45 MST

This incident affected: Salesforce (Payment Services (Chargent)).