IM - 486 Builder Helper Delay

Incident Report for Tuff Shed

Resolved

We have confirmation that the issue has been resolved through KBMax.
Posted Oct 20, 2026 - 06:43 MDT

Investigating

We are currently investigating an issue with the builder helper not populating in a timely manner. Please be aware we are seeing the builder helper populate, however it is taking 45 minutes to an hour to appear. Thanks for your patience.
Posted Oct 16, 2026 - 10:33 MDT
This incident affected: Salesforce (CPQ) and KBMax (Product Configurator).
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