Investigating - Dialpad is aware of an issue where users are seeing an "Error 429 too many requests" message. They are investigating this now.
May 07, 2024 - 15:24 MDT
Monitoring - A fix has been implemented and POs are starting to show in Salesforce. The system is working through the backlog and we will update once this is complete.
May 07, 2024 - 10:23 MDT
Investigating - Home Depot POs are not being sent to Salesforce. We’ve contacted Home Depot to investigate.
May 06, 2024 - 15:38 MDT

About This Site

Building trust through transparency


Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.99 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.96 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Degraded Performance
90 days ago
99.99 % uptime
Today
Concur ? Operational
90 days ago
99.75 % uptime
Today
Fleet Tracking ? Operational
90 days ago
90.65 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 7, 2024

Unresolved incidents: IM-331 Dialpad showing intermittent "Error 429 errors", IM-330 Home Depot POs not being sent to Salesforce.

May 6, 2024
Resolved - This incident is resolved. Let IT Support know if you have further issues.
May 6, 09:13 MDT
Update - Concur is continuing to investigate this issue. We will provide an update as soon as we know more.
May 3, 09:06 MDT
Investigating - We're receiving reports that expense and mileage options are missing in Concur. We've reached out to their team to investigate.
May 2, 14:09 MDT
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Resolved - This incident is resolved.
May 3, 08:52 MDT
Monitoring - Intellishift has implemented a fix and will continue to monitor the results.
May 2, 10:46 MDT
Investigating - We are aware of an issue impacting Intellishift login's and are working with the vendor to resolve the issue.
Apr 29, 15:28 MDT
May 2, 2024
Resolved - This incident is resolved. Please contact IT Support if you have further issues.
May 2, 11:00 MDT
Update - Home Depot's technical team is continuing to investigate this issue. We'll update as soon as we have more information.
Apr 26, 08:16 MDT
Investigating - Home Depot orders are not appearing in Service Center or JDE. We believe there is an issue within Home Depot's system which is preventing these orders from showing. We're working with Home Depot to find a resolution.
Apr 22, 08:05 MDT
May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.