IM-426 Pricing is incorrect when reloading a configuration from a email link
Update - Our team is continuing to work with the vendor to resolve this issue.
Sep 23, 2025 - 12:38 MDT
Investigating - We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.
Sep 19, 2025 - 16:30 MDT

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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.54 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
96.82 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.91 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
98.45 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
98.94 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
100.0 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 13, 2025

No incidents reported today.

Nov 12, 2025
IM-437 - JDE may time out while performing actions or be inaccessible
Resolved - Operations within JDE have returned to normal.
Nov 12, 06:40 MST
Monitoring - We have rebooted the impacted servers and are seeing improvements in processing. We will continue to monitor.
Nov 11, 16:44 MST
Investigating - We are investigating an issue with JDE where performing some actions may result in a gateway timeout, page time out, or the application may not be accessible.
Nov 11, 16:22 MST
Nov 11, 2025
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
IM-435 Voided lines are not crossed out on the ICA and Order documents
Resolved - This incident is resolved.
Nov 3, 15:22 MST
Monitoring - We implemented a fix so that voided lines are now crossed out on the Order and ICA documents. Please try regenerating these again and let support know if you continue to see this issue.
Oct 31, 09:18 MDT
Identified - Our team is aware voided lines are not crossed out on the Customer ICA and Order documents. We are working on resolving this as quickly as possible.
Oct 31, 07:59 MDT
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
IM 436 - Document generator known issues
Resolved - We've confirmed this incident is resolved. Contact IT Support if you continue to have issues.
Oct 31, 14:28 MDT
Monitoring - We've implemented a fix for the following errors:
1. The "What to Expect" document not attaching in packets
2. The quote total not correctly including tax
3. Scheduled Payments showing as $0 on the opportunity
If you were experiencing any of these, please try to generate packets again and let support know if issues persist.
Oct 31, 12:58 MDT
Update - Our team is investigating a set of known issues with the new document generator. These issues include the "What To Expect" document missing from the packet, tax not calculating correctly on documents, and scheduled payments showing $0 on the opportunity. This may also be affecting cut sheets updating when being reran. We are working to resolve these as quickly as possible.
Oct 31, 12:40 MDT
Investigating - We are currently receiving reports that the "What to Expect" doc is not being included when performing the e-sign and in person signing. We are investigating this issue and will post updates as we find them.
Oct 31, 11:40 MDT
IM-433 Microsoft Azure is experiencing an outage
Resolved - This incident is resolved.
Oct 31, 13:55 MDT
Update - Microsoft has confirmed Azure is down. This impacts multiple Tuff Shed applications such as the configurator and Conga Composer. Our team is continuing to monitor the situation and will update once we have more information.
Oct 29, 11:04 MDT
Investigating - We're investigating reports of the configurator not loading across all platforms.
Oct 29, 10:40 MDT
Oct 30, 2025
Configurator Classic Options Appearing
Resolved - We have implemented a fix and the issue should now be resolved. We ask that users launch the configurator and re-generate the prefab packet documents to the order. If you have any questions or concerns, please submit an IT ticket to https://tuffshed.atlassian.net/servicedesk.
Oct 30, 07:33 MDT
Investigating - We're investigating reports that options are appearing in the configurator that should not be there.
Oct 28, 08:33 MDT
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