IM-426 Pricing is incorrect when reloading a configuration from a email link
Update - Our team is continuing to work with the vendor to resolve this issue.
Sep 23, 2025 - 12:38 MDT
Investigating - We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.
Sep 19, 2025 - 16:30 MDT
IM-445 Installer Job Completion Packet Automation
Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Dec 09, 2025 - 14:55 MST

About This Site

Building trust through transparency

Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.88 % uptime
Today
tuffshed.com Operational
90 days ago
99.83 % uptime
Today
888tuffshed.com / Service Connect Operational
90 days ago
99.83 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Degraded Performance
90 days ago
99.7 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Degraded Performance
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
97.91 % uptime
Today
Field Services Degraded Performance
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.65 % uptime
Today
Business Intelligence Operational
90 days ago
99.99 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
99.98 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
98.45 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
100.0 % uptime
Today
Concur Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 28, 2025

No incidents reported today.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
IM-449 - Users and customers are prompted with a login screen when trying to configure a building through retail or THD flows.
Resolved - We received a root cause from the vendor and have confirmed internally and with the field teams that the configurator is working as expected at this time.
Dec 17, 13:27 MST
Monitoring - The configurator is loading for both retail and THD flows at this time, we are continuing to test and monitor with the vendor. If you are still seeing the login page, please clear your cache and cookies and try to reload the page. If you continue to see the login screen or any other errors, please enter a ticket so we can follow up with the vendor.
Dec 17, 10:53 MST
Update - The vendor has provided us with a hotfix that did not resolve the issue. We are continuing to engage with them to resolve the issue with the login screen appearing.
Dec 17, 09:58 MST
Identified - The team has identified the cause of the issue and we are working with the vendor for a solution.
Dec 17, 07:21 MST
Investigating - We are currently investigating reports that users receive a login screen when trying to configure a building and engaging with the vendor to find root cause.
Dec 17, 07:13 MST
Dec 16, 2025

No incidents reported.

Dec 15, 2025
IM-428 Salesforce/Dialpad Calls Not Logging
Resolved - Good morning team members,

The issue where Dialpad calls/texts were not logging in Salesforce has been resolved. Please let us know if you have any questions.
Dec 15, 09:41 MST
Monitoring - A fix has been deployed to address the issue where Dialpad calls were not logging in Salesforce and we are monitoring. Thank you for your patience.
Dec 12, 14:51 MST
Update - We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
Nov 17, 07:30 MST
Update - We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
Nov 14, 10:07 MST
Investigating - We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.

You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
Nov 13, 11:49 MST
Dec 14, 2025

No incidents reported.

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