Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.

Dec 09, 2025 - 14:55 MST

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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Resolved - The incident connected to JDE sync issues is now resolved. Thanks for your patience.
Sep 10, 08:46 MDT
Identified - We have performed maintenance on the JDE systems to address the sync issues.
Sep 9, 20:22 MDT
Investigating - We are currently investigating the reported JDE sync issues and plan on performing after hours maintenance on the system after end of business today. Thanks for your patience.
Sep 9, 13:38 MDT

Sep 9, 2026

Resolved - This incident has been resolved.
Sep 9, 13:36 MDT
Investigating - We are receiving reports that orders are not syncing to JDE and we are currently investigating the issue.
Aug 17, 12:32 MDT
Monitoring - Orders have been syncing to JDE and we are monitoring the activity. Thanks for your patience.
Aug 17, 07:34 MDT
Investigating - We are currently investigating reports of orders not being synced to JDE. Thank you for your patience.
Aug 15, 13:19 MDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.