Monitoring - A fix has been deployed to address the issue where Dialpad calls were not logging in Salesforce and we are monitoring. Thank you for your patience.
Dec 12, 2025 - 14:51 MST
Dec 12, 2025 - 14:51 MST
Update - We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
Nov 17, 2025 - 07:30 MST
Nov 17, 2025 - 07:30 MST
Update - We are continuing to investigate this issue and are working with Dialpad/Salesforce support. We will update you as more information arrives.
Nov 14, 2025 - 10:07 MST
Nov 14, 2025 - 10:07 MST
Investigating - We are currently investigating an issue where calls are not being logged in the Salesforce activity log. More updates to come.
You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
Nov 13, 2025 - 11:49 MST
You can still perform this action manually on Salesforce objects by clicking the "Log a Call" button.
Nov 13, 2025 - 11:49 MST
Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Dec 09, 2025 - 14:55 MST
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Dec 09, 2025 - 14:55 MST
Update - Our team is continuing to work with the vendor to resolve this issue.
Sep 23, 2025 - 12:38 MDT
Sep 23, 2025 - 12:38 MDT
Investigating - We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.
Sep 19, 2025 - 16:30 MDT
Sep 19, 2025 - 16:30 MDT
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Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.
Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698
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