All Systems Operational

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Building trust through transparency


Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
100.0 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.75 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
98.63 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
99.64 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.81 % uptime
Today
Business Intelligence Operational
90 days ago
99.99 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
99.99 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
93.76 % uptime
Today
Dayforce (HR System) Operational
90 days ago
99.99 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.95 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Resolved - We've completed the restoration of all back office and call center public groups. Please contact IT Support if you continue to have further issues.
Jun 25, 15:30 MDT
Update - We've restored back office groups which should allow users to access the configurator successfully. Our team is working to restore public groups for Call Center Users.
Jun 25, 09:05 MDT
Identified - We’ve identified an issue regarding some back office Salesforce groups that are missing. Users may experience an error indicating “insufficient access rights” when trying to access a quote. Our team is working with Salesforce to get these restored as quickly as possible.
Jun 24, 18:35 MDT
Jun 24, 2025
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Postmortem - Read details
Jun 24, 09:31 MDT
Resolved - We've confirmed this incident is resolved. Please try logging into the FSL app again and let IT Support know if you continue to have issues.
Jun 18, 11:13 MDT
Monitoring - Salesforce has implemented a fix and we’re monitoring the results. Please try accessing the FSL mobile app again and let IT Support know if you continue to experience issues.
Jun 17, 08:46 MDT
Identified - The Salesforce team has identified the cause of the issue and is applying a fix. Users may now be able to login to the Field Service mobile app.
Jun 16, 16:54 MDT
Update - We're waiting to hear back from Salesforce's technical team regarding this issue. We will continue to work with them to get this resolved as quickly as possible.
Jun 16, 11:01 MDT
Investigating - We’re investigating an issue where installers are receiving an error saying the “URL No Longer Exists” when trying to access the FSL mobile app.
Jun 16, 07:17 MDT
Jun 17, 2025
Jun 16, 2025