All Systems Operational

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Building trust through transparency

Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
99.99 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
99.99 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.91 % uptime
Today
tuffshed.com ? Operational
90 days ago
100.0 % uptime
Today
888tuffshed.com / Service Connect ? Operational
90 days ago
99.73 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
99.98 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
99.9 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
99.77 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Operational
90 days ago
93.93 % uptime
Today
Dayforce (HR System) Operational
90 days ago
99.99 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.99 % uptime
Today
Concur ? Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 23, 2025

No incidents reported today.

May 22, 2025
IM-409: Dialpad Issues
Resolved - This incident is resolved. Let IT Support know if you continue to have issues with Dialpad.
May 22, 08:37 MDT
Monitoring - The vendor applied a fix and the application should be fully functional again. IT will monitor.
May 21, 09:39 MDT
Investigating - The vendor is reporting a site-wide issue, where the application is either freezing or not making/receiving calls and messages. They are investigating the issue.
May 21, 09:05 MDT
IM-410 Access Not Authorized error message in JDE
Resolved - This incident is resolved. Contact IT Support if you have further issues.
May 22, 08:22 MDT
Monitoring - We’re seeing success with users being able to access JDE again. Our team will continue to monitor the situation to ensure no further issues occur.
May 21, 17:45 MDT
Investigating - Our team is investigating an error users are receiving while trying to access JDE. This message indicates that the app is unavailable or that the user is not authorized to access it.
May 21, 17:26 MDT
May 21, 2025
May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
IM-408 Reporting in Tableau may be missing prior year data
Resolved - This incident is resolved. Please try refreshing any affected report from the blue navigation bar, this should show the updated data.
May 15, 13:46 MDT
Investigating - We are investigating reports that Tableau reporting may be missing prior year data.
May 15, 07:10 MDT
May 14, 2025
IM-407 Intermittent issues with accessing JDE
Resolved - Rebooting the Server has resolved this issue. Please contact IT Support if you continue to experience errors in JDE.
May 14, 10:11 MDT
Identified - We're seeing intermittent errors occurring while attempting to access JDE. We've rebooted the server to see if this resolves the issue.
May 14, 08:35 MDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
IM-406 Error in Salesforce after clicking link in TSQ email
Resolved - We’ve implemented a fix and are seeing success with accessing these leads via email. Contact IT Support if you have further issues.
May 9, 11:27 MDT
Investigating - We've investigating an issue where users are clicking the link within their TSQ Notification Email and are receiving an error in Salesforce. The error indicates there was a problem and Salesforce can't find the the record.
May 9, 10:44 MDT
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