IM-470 Cut Sheets Not Populating
Investigating - We are aware that there is an issue with cut sheets not populating correctly and are investigating. Thanks for your patience.
Jul 06, 2026 - 10:52 MDT
IM-445 Installer Job Completion Packet Automation
Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.

Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Dec 09, 2025 - 14:55 MST

About This Site

Building trust through transparency

Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.

Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698

Uptime over the past 90 days. View historical uptime.
Office/Collaboration Tools Operational
90 days ago
100.0 % uptime
Today
Email (Outlook/Webmail) Operational
90 days ago
100.0 % uptime
Today
SharePoint Operational
90 days ago
100.0 % uptime
Today
Teams Operational
90 days ago
100.0 % uptime
Today
Office 365 Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.83 % uptime
Today
tuffshed.com Operational
90 days ago
99.74 % uptime
Today
888tuffshed.com / Service Connect Operational
90 days ago
99.74 % uptime
Today
Installer Schedule Board Operational
90 days ago
100.0 % uptime
Today
Salesforce Degraded Performance
90 days ago
99.96 % uptime
Today
Salesforce Platform Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Operational
90 days ago
100.0 % uptime
Today
CPQ Degraded Performance
90 days ago
99.74 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Document Services Operational
90 days ago
100.0 % uptime
Today
Field Services Operational
90 days ago
100.0 % uptime
Today
Payment Services (Chargent) Operational
90 days ago
100.0 % uptime
Today
JD Edwards Operational
90 days ago
93.34 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Business Objects (BOBJ) Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
KBMax (Product Configurator) Degraded Performance
90 days ago
100.0 % uptime
Today
Dayforce (HR System) Operational
90 days ago
100.0 % uptime
Today
Spiff (Commissions) Operational
90 days ago
100.0 % uptime
Today
Site Network Connectivity Operational
90 days ago
100.0 % uptime
Today
IT Support Tools Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Confluence Operational
90 days ago
100.0 % uptime
Today
IT Support Portal Operational
90 days ago
100.0 % uptime
Today
Dialpad (Phone System) Operational
90 days ago
99.98 % uptime
Today
Concur Operational
90 days ago
100.0 % uptime
Today
Fleet Tracking Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 19, 2026

No incidents reported today.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
IM-473 - Users may not have been able to ship confirm orders overnight
Resolved - No further issues ship confirming orders overnight were reported and the JDE systems are operating as expected.
Jul 17, 07:17 MDT
Update - We are continuing to monitor for any further issues.
Jul 16, 08:25 MDT
Monitoring - An overnight process hung which may have prevented uses from ship confirming orders.

These orders will require manual intervention to resolve and users should enter a ticket including the order number, serial tag and dried in status.
Jul 15, 08:43 MDT
Jul 16, 2026
Jul 15, 2026
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
IM-472
Resolved - Users have confirmed that they are able to log in and work normally.
Jul 9, 15:40 MDT
Monitoring - Rebooting the ENT servers has resolved the issue. Users should be able to log into JDE now and jobs should function as expected.
Jul 9, 14:55 MDT
Identified - We have identified a job that failed and are working on a resolution.
Jul 9, 14:21 MDT
Investigating - We are investigating reports that users are getting a Gateway Timeout when connecting to JDE.
Jul 9, 13:46 MDT
Jul 8, 2026

No incidents reported.

Jul 7, 2026
IM-471 - Inaccurate Tableau Data
Resolved - We have investigated the incident surrounding the inaccurate Tableau data and have confirmed the data is accurate.
Jul 7, 11:14 MDT
Investigating - We are investigating reports that there are inaccuracies in Tableau data from 7/1 - 7/5. Thanks for your patience.
Jul 7, 07:19 MDT
Jul 6, 2026

Unresolved incident: IM-470 Cut Sheets Not Populating.

Jul 5, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage