Investigating - We are currently investigating the general slowness of the Configurator.
Mar 26, 2026 - 10:06 MDT
Mar 26, 2026 - 10:06 MDT
Investigating - We are currently investigating the issue with Salesforce installer job completion packets are not being attached to work orders automatically.
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Dec 09, 2025 - 14:55 MST
Currently, there is a workaround. When in a Work Order, look in the upper right-hand corner and click the "Installer Job Completion" button to complete manually.
Dec 09, 2025 - 14:55 MST
Monitoring - A fix for the payment submission issue has been implemented and we are monitoring.
Mar 18, 2026 - 14:42 MDT
Mar 18, 2026 - 14:42 MDT
Identified - The issue has been identified and we are working on a fix.
Mar 18, 2026 - 12:41 MDT
Mar 18, 2026 - 12:41 MDT
Investigating - We are investigating the issue with team members not being able to submit payment on 888tuffshed.com.
Mar 18, 2026 - 12:11 MDT
Mar 18, 2026 - 12:11 MDT
Update - Our team is continuing to work with the vendor to resolve this issue.
Sep 23, 2025 - 12:38 MDT
Sep 23, 2025 - 12:38 MDT
Investigating - We are investigating an issue where the pricing is incorrect when a configuration is loaded using the link in a quote confirmation email. While the pricing is incorrect, users also cannot proceed or checkout with the wrong price. We are working with our vendor to resolve this.
Sep 19, 2025 - 16:30 MDT
Sep 19, 2025 - 16:30 MDT
About This Site
Building trust through transparency
Information on current and past service availability, performance, and incidents. Managed by the Tuff Shed IT team. Learn more about IT's partnership with the business at the Trust Center.
Need IT Support? Contact us anytime at: Support portal | itsupport@tuffshed.com | 303.474.5698
Office/Collaboration Tools
Operational
Email (Outlook/Webmail)
Operational
SharePoint
Operational
Teams
Operational
Office 365
Operational
Websites
Degraded Performance
tuffshed.com
Operational
888tuffshed.com / Service Connect
Degraded Performance
Installer Schedule Board
Operational
Salesforce
Degraded Performance
Salesforce Platform
Operational
Salesforce CRM
Degraded Performance
CPQ
Degraded Performance
Order Management
Operational
Document Services
Operational
Field Services
Operational
Payment Services (Chargent)
Operational
JD Edwards
Operational
Business Intelligence
Operational
Business Objects (BOBJ)
Operational
Tableau
Operational
KBMax (Product Configurator)
Degraded Performance
Dayforce (HR System)
Operational
Spiff (Commissions)
Operational
Site Network Connectivity
Operational
IT Support Tools
Operational
Jira
Operational
Confluence
Operational
IT Support Portal
Operational
Dialpad (Phone System)
Operational
Concur
Operational
Fleet Tracking
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.